FREQUENTLY ASKED QUESTIONS

I didn't get a confirmation email. Was my order successful?

Confirmation emails are sent to the email address entered on an order after an order is successfully placed. It can be common for confirmation emails to land in your spam/junk folder, so be sure to check there first. If you still do not see it, please contact our customer service team by email at support@marvelouspops.co.uk
Can I update the email address on my order?

Yes. Please reach out to our customer service team by email at support@marvelouspops.co.uk with the correct and complete email address you would like to use for the update along with any two of the following identifying items to authenticate your purchase: email address used at checkout complete shipping address billing postal code last 4 digits of the card used for purchase for credit card payment
My order won't go through, what should I do?"

Please only click the "Place Order" button once to avoid multiple authorisations. Once your order has been accepted, you will see a confirmation message. If you receive an error message or are not redirected to this screen, please contact our customer service team by email at support@marvelouspops.co.uk before trying again, to avoid multiple payment authorisations or duplicate orders.
Do I need to create an account?

You do not need an account to purchase on Marvelous Pops!.